Refund policy

Return & Refund Policy

At ShopVigo, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as you received it.

  • Include all original tags and packaging.

  • Be accompanied by a receipt or proof of purchase.

To start a return, please contact us at:

Email: support@shopvigo.store

If your return request is approved, we'll provide detailed instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at support@shopvigo.store so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you have questions about whether your item is eligible for a return, please contact us before requesting a return.

Exchanges

The fastest way to receive a replacement is to return your original item (once approved) and place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

The returned item must be:

  • Unused and in its original condition.

  • Returned with all original tags and packaging.

  • Accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

Email: support@shopvigo.store

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ShopVigo
Email: support@shopvigo.store