Return & Refund Policy

Effective Date: July 22, 2026

Welcome to ShopVigo. We value your trust and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

• You receive a damaged product.

• You receive the wrong product.

• Any item is missing from your order.

Important: Return requests must be submitted within 24 hours of delivery.

2. Unboxing Video Required

A complete unboxing video is mandatory for all claims involving:

• Damaged products

• Wrong products

• Missing items

The video must clearly show:

• The package before opening.

• The shipping label.

• The entire unboxing process without cuts or edits.

Claims submitted without a complete unboxing video may not be approved.

3. Product Condition

Returned products must be:

• Unused and unwashed.

• In their original packaging.

• Include all accessories, tags, and manuals (if applicable).

4. Non-Returnable Items

We do not accept returns for:

• Change of mind.

• Incorrect product ordered by the customer.

• Products damaged due to misuse.

• Products reported after the return period.

5. Refunds

Once your claim is verified and approved:

• Refunds will be processed within 7 business days.

• Refunds will be credited to the original payment method or as otherwise agreed.

6. Replacement

If a replacement is available, we will send a replacement instead of a refund. If a replacement is unavailable, a refund will be issued.

7. Contact Us

If you need assistance, please contact us:

ShopVigo

📧 Email: shopvigo@gmail.com

📞 Phone: 7019941199

Customer Support: Monday – Saturday, 9:00 AM – 7:00 PM (IST)

Thank you for shopping with ShopVigo