Shipping policy

Shipping Policy

Thank you for shopping with ShopVigo! We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed after your payment has been successfully received.

Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

If there is any unexpected delay in processing your order, we will notify you by email.

Shipping Methods

We offer reliable shipping services through our trusted delivery partners.

Available shipping options will be displayed during checkout based on your delivery location.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Free shipping may be available on eligible orders.

Delivery

Once your order has been shipped, you will receive a confirmation email with your shipment details.

Delivery times may vary depending on your location, product availability, and courier service.

Order Tracking

Once your order is dispatched, you will receive a tracking number and tracking link by email, allowing you to monitor your shipment until it arrives.

Please allow some time for the tracking information to become active after dispatch.

Delivery Delays

Although we strive to deliver every order on time, delays may occur due to factors beyond our control, including:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Courier service delays

  • Customs clearance (for international shipments)

  • Incorrect or incomplete shipping addresses

ShopVigo is not responsible for delays caused by shipping carriers or unforeseen circumstances.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

If you need to make changes to your shipping address, contact us immediately at support@shopvigo.store. We will do our best to update your order before it is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at support@shopvigo.store with your order number and any relevant details. We will work with the shipping carrier to resolve the issue promptly.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any customs duties, taxes, or import fees required by their country's regulations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ShopVigo
Email: support@shopvigo.store